CreditAccess Grameen Limited
Issuer Overview
CreditAccess Grameen Limited is the largest microfinance institution of India, which has the largest microfinance market share in the world. The institution has been listed on national stock exchanges NSE and BSE since August 2018.
CreditAccess Grameen was visualized by Vinatha M. Reddy in December 1996, inspired by the book ‘Give Us Credit’ by Alex Counts, President and CEO, Grameen Foundation USA. The book detailed remarkable stories of Bangladesh’s poor who raised themselves out of poverty using micro-credit during the microfinance movement, spearheaded by Nobel Laureate Professor Muhammad Yunus.
The institution was founded in May 1999 as a project under the T. Muniswamappa Trust (TMT), an NGO based in South Bengaluru. The Grameen Trust, Bangladesh provided seed capital funding of $35,000 to TMT for replicating the Grameen Bank Bangladesh microfinance model.
The institution adapted the Grameen Bank’s group lending methodology of microfinance to the Indian environment and launched operations in Avalahalli on the outskirts of South Bengaluru. It offered collateral-free loans as well as other services to women from the bottom of the economic pyramid with the aim of creating equal opportunities and inclusive development for both rural and urban poor. The loans intended to help customers raise their standard of living and break the vicious poverty cycle. The institution steadily groomed a class of mature and financially literate women entrepreneurs who began to outgrow the group lending model.
The target set of customers are women because they are ambitious and can contribute to community and country’s socio-economic environment. It has been observed that women tend to use resources more productively, thereby improving financial access for them may increase their participation in the family’s and the community’s development.
In 2007, the microfinance activities of CreditAccess Grameen were transferred from NGO to a well-regulated and registered Non-Banking Financial Company (NBFC), which subsequently got reclassified into a regulated and governed Non-Banking Financial Company – Micro Finance Institutions (NBFC-MFI) entity by the Reserve Bank of India (RBI) in 2013. Grameen Koota continues to be the operating brand name of CreditAccess Grameen Limited (formerly known as Grameen Koota Financial Service Private Limited).
A multitude of both financial plus non-financial products and services are offered to customers to cater to their life cycle needs at one of the lowest interest rates in the microfinance industry. The products are subject to periodic modifications based on feedback from customers and input from staff members.
Issuer Highlights
- Customer-centric business model resulting in high customer retention: CA Grameen had a high Active Customer Retention Rate of 88% as of March 31, 2023, computed excluding the customers from the company’s erstwhile subsidiary MMFL which was merged with the Company on February 15, 2023. During the past three financial years, their focus has been on retaining the existing borrowers, whilst consciously adding new borrowers with a deep rural focus. The company follows a multi-pronged approach to customer engagement, which comprises the following key elements: Product offerings across the entire customer life-cycle, Tailor-made product offerings providing flexibility to customers, Focus on customer engagement, Regular feedback and timely grievance resolution. The Company has been certified with "Gold Level" under the new client protection certification methodology developed by Cerise and SPTF (Social Performance Task Force) in June 2022.
- Robust customer selection and risk management policies resulting in healthy asset quality: CA Grameen’s management follows robust customer selection and risk management policies, which have resulted in healthy asset quality and lower credit costs. The Company follows a systematic methodology in the selection of new geographies where they open branches, which takes into account factors such as the historic PAR% of the proposed district, competition in the new geographies, potential for micro-lending and socio-economic risk evaluation (for e.g., the risk of communal riots or natural disasters). CA Grameen effective credit risk management is reflected in their portfolio quality indicators such as robust repayment rates, stable PAR and low rates of GNPA backed by adequate provisioning cover.
Industry
Financial Services